1. Introduction Welcome to NORCAL GMP. We are committed to protecting your privacy and handling your personal information with care and respect. This Privacy Policy explains how NORCAL GMP ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website [Insert Your Website URL, e.g., www.norcalgmp.com], and use our services.

Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data You Provide to Us:

  • Personally identifiable information, such as your name, company name, email address, telephone number, and any other information you voluntarily provide to us when you fill out contact forms, request quotes, inquire about our services (like cGMP mAbs Manufacturing, Cell Banking, Media and Buffer Manufacturing, QC Testing, Clinical DP Logistics, Training, etc.), or otherwise communicate with us.

• Automatically Collected Information (Derivative Data):

  • Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

  • We may also use cookies and similar tracking technologies (like web beacons and pixels) to collect information about your interaction with our Site (see "Cookies and Tracking Technologies" section below).

3. How We Use Your Information Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Respond to your inquiries, questions, and provide customer support.

• Provide information about our services, such as cGMP manufacturing, R&D support, QC testing, clinical logistics, and training programs.

• Send you technical notices, updates, security alerts, and administrative messages.

• Monitor and analyze usage and trends to improve your experience with our Site and our service offerings.

• Maintain the security and integrity of our Site and services.

• Comply with legal and regulatory obligations.

• [Add any other specific uses, e.g., if you have a newsletter: "Send you newsletters or other marketing communications, from which you can opt-out."]

4. Disclosure of Your Information We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually bound to protect your information and use it only for the purposes for which it was disclosed.

• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

• With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information.

5. Cookies and Tracking Technologies We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience.

• What are Cookies: Cookies are small data files stored on your hard drive or in device memory that help us improve our Site and your experience, see which areas and features of our Site are popular, and count visits.

• Controlling Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Site.

• [Optional: Add details about specific analytics services used, e.g., Google Analytics, and how users can opt-out.]

6. Data Security We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

7. Your Data Protection Rights (California Residents - CCPA/CPRA) As NORCAL GMP is located in Hayward, California, residents of California have specific rights regarding their personal information under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). These rights may include:

• The right to know what personal information is being collected about them.

• The right to delete personal information held by us, subject to certain exceptions.

• The right to opt-out of the sale or sharing of personal information (Note: As stated, NORCAL GMP does not sell personal information).

• The right to correct inaccurate personal information.

• The right to limit the use and disclosure of sensitive personal information.

• The right to non-discrimination for exercising their CCPA/CPRA rights.

To exercise these rights, or if you have questions about them, please contact us using the information below. We will respond to verifiable requests as required by law.

8. Children's Privacy Our Site and services are not directed to individuals under the age of 16 (or the applicable age of digital consent). We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.

9. Links to Other Websites Our Site may contain links to other websites. We are not responsible for the privacy practices or the content of such other websites. We encourage you to read the privacy statements of any other website that collects personally identifiable information.

10. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us If you have questions or comments about this Privacy Policy, please contact us at:

NORCAL GMP
25565 Whitesell St, Hayward, CA 94545
510-397-6631